Feature · Health scoring
A score of 78 with no context tells you nothing. A score of 78 with login down 62%, NPS dropped 9 → 6, champion changed roles tells you exactly what to do this morning. Exeechain ships the second kind, by default, on every plan.
What it is
A customer health score is a single 0-100 number that summarizes a customer's likelihood to renew, expand, or churn. Most CS platforms ship configurable scoring — you decide the inputs, you weight them, you maintain the formula. The flexibility sounds valuable until you realize someone has to own it. Within a quarter, the scores most teams trust the least are the ones they built themselves.
Exeechain takes the opposite approach. The score is a learned model that ingests billing, product usage, support sentiment, NPS, and CRM signals, and outputs a number plus the three biggest drivers per customer in plain English. The drivers are the actual value — they tell a CSM what to do, not just whether to worry. Most teams stop tuning their old formula within a week of seeing the learned score in action.
How it works
Step 01
Stripe + tracking snippet are the floor. Adding HubSpot/Salesforce, Intercom/Zendesk, and Mixpanel lifts accuracy 20-30%. The model uses whatever you connect — no required field mapping or schema design.
Step 02
Every customer is rescored every morning. The model weighs login frequency drift, feature adoption, support tone shifts, NPS deltas, billing failures, champion role changes, and renewal proximity — adapted to your specific customer base.
Step 03
Each score arrives with its top three drivers in plain English. CSMs read three sentences, know the situation, and have a drafted next action waiting. No analyst lookup, no formula tracing.
Why it matters for NRR
With 200 customers and one CSM, knowing which three to call this week is the entire job. A trustworthy score answers that automatically.
When the customer asks 'why are you flagging us as at-risk,' the answer is three concrete drivers grounded in their actual data, not an opinion.
Renewal cohorts weighted by current health scores produce numbers you can take to a board meeting. The scoring system is the forecast.
Live in fifteen minutes. From $299/mo. Daily AI health scoring with the top three drivers per customer.