Terms of Service

These terms govern your use of Exeechain. By creating an account, you agree to them. Please read them — they're reasonable, but they're binding.

1. The service

Exeechain provides a churn-prediction platform that ingests customer data, scores risk, and triggers retention workflows. We deliver it on a best-effort basis — see Section 8 for our uptime target.

2. Your account

• You must be at least 18 and authorized to bind your company.
• You're responsible for keeping your credentials safe and for all activity under your account.
• One account per person. Sharing logins across humans is not allowed (use seats instead).

3. Acceptable use

You agree not to:

• Use Exeechain to track people who haven't consented to being tracked.
• Reverse-engineer, scrape, or attempt to extract our models or proprietary code.
• Send spam, phishing, or unsolicited mass email through any feature of the product.
• Upload illegal content or use the service for any unlawful purpose.
• Bypass rate limits, plan caps, or attempt to access another tenant's data.

Violations result in account suspension and, in serious cases, termination of your account.

4. Plans, billing, and cancellations

• Plans are prepaid monthly or annually via our payment provider.
• You can cancel any time from Settings → Billing. Your access continues until the end of the paid period.
• When you cancel, your access continues to the end of the current paid period. Fees already paid are not returned, and we do not pro-rate partial periods.
• For billing questions, email billing@exeechain.com.

5. Your data

You own all data you upload. We act as a processor on your behalf. See the Privacy Policy for specifics. A Data Processing Addendum is available on request — email legal@exeechain.com.

6. Our IP

The Exeechain product, brand, models, prompts, and code are ours. You get a non-exclusive, non-transferable license to use the service while your account is in good standing.

7. Confidentiality

We treat your customer data and configuration as confidential. We will not share it with third parties except (a) sub-processors listed in our Privacy Policy, (b) when required by law, or (c) with your explicit written consent.

8. Uptime & SLA

We target 99.9% monthly uptime. If a calendar month falls below 99.5%, paying customers receive a pro-rated service credit on request to billing@exeechain.com.

9. Limitation of liability

To the maximum extent permitted by law, our aggregate liability for any claim arising from your use of Exeechain is capped at the amount you paid us in the twelve months preceding the claim. We are not liable for indirect, incidental, or consequential damages.

10. Termination

Either party may terminate at any time for any reason. We will give you at least 30 days' notice before terminating for non-cause. On termination, you can export your data for 30 days; after that, we delete it.

11. Changes to these terms

We'll notify you in-app and by email at least 30 days before any material change. Continued use after the effective date constitutes acceptance.

12. Governing law

These terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Disputes will be resolved in the courts of Delaware unless required otherwise by your local law.

13. Contact

Email legal@exeechain.com for any question about these terms.