Planhat pricing
Planhat publishes no rates, so the honest answer comes from procurement data. Below is every publicly reported figure with its source, why the per-account model makes Planhat cheap for some teams and expensive for others, and which side of that line you are on.
Quick answer
Planhat does not publish pricing. Vendr's observed median across 35 purchases is $41,255 a year, with most buyers between $15,000 and $60,000 and the full range running $19,866 to $118,800. It is priced per customer account with unlimited internal users. Services add 15% to 40% of the licence in year one, so plan for $49,000 to $62,000 at the median.
Last updated · Pricing and feature claims reviewed against publicly listed sources.
Every figure, with its source
Nothing here is our estimate. Each row is a publicly reported figure attributed to the source that published it, read on the date shown. Where sources differ, both are shown rather than averaged into a number nobody said.
| Cost component | Reported | Source | Detail |
|---|---|---|---|
| Observed contracts, median and typical band | $41,255 median · most $15,000 - $60,000 | Vendrchecked 2026-09-14 | Across 35 observed purchases, 14 handled by Vendr. The majority land between $25,000 and $45,000, and Vendr reports the best-negotiated deals sitting 15% to 25% below Planhat's first quote. |
| Full observed range | $19,866 - $118,800 | GainTrace (Aug 2026)checked 2026-09-14 | Same 35 verified purchases and the same $41,255 median. The top of the range is an enterprise deployment with the AI Platform and Advanced Portals modules on. |
| By tier, annual | Start-Up $15,000 - $30,000 · Professional $30,000 - $50,000 · Enterprise $50,000 - $100,000+ | Vendrchecked 2026-09-14 | Bands by customer-account volume: under 500, 500 to 2,000, and 2,000 or more. Planhat prices per customer account rather than per seat, so internal users are unlimited on every tier. |
| Entry tiers, monthly equivalent | ~$1,150 / mo Start-Up · ~$1,750 / mo Professional | getcor.ai (Jun 2026)checked 2026-09-14 | Billed annually, which is roughly $13,800 and $21,000 a year, and cited by the reviewer to Vendr. Modules (AI Platform, Advanced Portals, Email Marketing) are quoted on top. |
| Services and implementation | 15% - 40% of the licence | GainTrace (Aug 2026)checked 2026-09-14 | GainTrace's year-one budget on the median is $49,000 to $62,000 once services are added, with a 3% to 7% annual increase after that. |
| Entry point | From ~$1,500, ~$25,000 for 20 users | Custify (Jun 2026)checked 2026-08-18 | Competitor-published estimate, so read it with that in mind, but it is consistent with the Vendr floor. |
These vendors have not confirmed any of these figures and most publish no rates at all. Treat them as the reported market range for planning and negotiation, not as a quote. Your own number will depend on seat count, module scope, contract length, and how hard your procurement team pushes.
The unit is the story
This is the part the other pages on this query skip, and it is the only part that lets you predict your own number.
Gainsight and ChurnZero buyers describe quotes built from a platform fee plus a per-seat licence, so adding a CSM adds to the bill. Planhat inverts this. Every tier includes unlimited users, and the number the quote is built on is how many customer organisations you load into it.
That makes the arithmetic simple. A twelve-person CS team managing 300 accounts is in the Start-Up band and paying for 300 things. A three-person team managing 3,000 accounts is in the Enterprise band and paying for 3,000. The second team is smaller and will be quoted more than three times as much.
The practical consequence is that Planhat is at its cheapest, relative to the field, for high-touch teams on a concentrated book, and at its most expensive for lean teams on a long tail. If your book is long-tail, price the tools that charge per seat before you assume Planhat is the economical choice.
The second thing the unit tells you is where the threshold pain is. Vendr's bands step at 500 and 2,000 accounts. Being quoted at 520 accounts is worth a conversation about which 20 you could archive.
Year one, not the sticker
An eight-person CS team on roughly 400 accounts, the same team used on every pricing page here so the vendors can be compared. Built from the reported bands, not the entry SKU.
Platform licence, 400 accounts
Top of Vendr's Start-Up band (under 500 accounts), which is where a full-module deployment at this size is reported to land
$30,000
Seats, 8 users
Unlimited users on every tier. This line is the whole reason to look at Planhat
$0
Services and implementation
25% of the licence, the midpoint of GainTrace's reported 15% to 40%
$7,500
Year-one total
Before modules such as the AI Platform, which are quoted on top
$37,500
This sits below GainTrace's $49,000 to $62,000 first-year budget because that figure is built on the median contract, and 400 accounts is a smaller book than the median buyer runs. Double the book to 800 accounts and the licence moves into the Professional band at $30,000 to $50,000 while the seat line stays at zero, which is the per-account model doing exactly what it says. Year two drops the services line and adds GainTrace's reported 3% to 7% uplift.
Negotiation
Vendr reports the best-negotiated Planhat deals landing 15% to 25% below the first quote. These are the levers buyers report using to get there.
Count the accounts before they do
The quote is built on account volume, and the bands step at 500 and 2,000. Archive churned and dormant organisations before the sizing call, not after the contract, and ask what happens to the rate when you cross the next threshold.
Modules are where the padding lives
The AI Platform, Advanced Portals and Email Marketing are quoted on top of the tier. The top of the observed range is a full-module enterprise deployment. Cut the modules nobody on the team will configure this year.
Trade term for rate, carefully
Multi-year commitments are reported to unlock better per-account pricing. That is worth taking only if the book is stable, because a per-account contract on a book you are about to prune is a contract for accounts you will not have.
Cap the uplift in writing
GainTrace reports 3% to 7% annual increases. Without a cap, a three-year term compounds, and it is rarely modelled at signature. Ask for the number and get it into the order form.
Where we fit
We publish our prices, which is the only difference we can claim without knowing your quote.
Exeechain
$0 - $2,999 /mo
Planhat
$41,255 / yr median
When Planhat is the right call
Planhat has the most flexible data model in the category. If your business is multi-product, multi-entity, or structured in a way that a simpler tool would force you to flatten, and someone on the team will own building that model, it earns its price and the per-account unit will suit a high-touch team. Exeechain is the better fit when the retention work needs to start this week, the book is straightforward, and nobody is going to administer a platform.
Provenance
Named so you can check them. A pricing page that cannot show its working is worth exactly as much as the vendor's own quote.
SaaS procurement marketplace publishing observed contract values from real negotiated purchases. The most reliable public signal, because it reflects what buyers paid rather than what vendors asked.
Oliv AI
Per-user cost breakdowns for Gainsight (Feb 2026) and ChurnZero (Feb 2026), including the volume-discount curve by seat count. (no direct link yet - this one has not been re-checked since the figures were compiled.)
Accoil
"Real Pricing" alternative roundups for Gainsight and ChurnZero, reporting list ranges by team size and account volume. (no direct link yet - this one has not been re-checked since the figures were compiled.)
Vendor-supplied listing pages. The only place several of these vendors attach a number to their own name, though entry SKUs rarely reflect a real deployment.
Planhat and Totango contract data from verified purchases (35 and 102 respectively), re-read September 2026.
Vendor reviews with tier-level monthly equivalents for Planhat and Vitally, cited to Vendr. Read September 2026.
Customerscore.io and ChurnTools
First-year totals including implementation, and reported time to value. (no direct link yet - this one has not been re-checked since the figures were compiled.)
r/CustomerSuccess
Practitioner threads on platform costs. Useful for the shape of a quote (platform fee plus per-seat plus per-account) even where absolute figures have aged. (no direct link yet - this one has not been re-checked since the figures were compiled.)
ZoomInfo
Published July 2026. Confirms Gainsight publishes no rates and reports contracts commonly capping annual increases at 6%. (no direct link yet - this one has not been re-checked since the figures were compiled.)
Figures were compiled on 14 September 2026 and are re-verified quarterly. Reported ranges move. If you have a current quote that falls outside these bands we would genuinely like to know, because a pricing page that drifts from reality stops being useful to anyone.
Questions
Planhat does not publish pricing. Vendr's observed median across 35 purchases is $41,255 a year, with most buyers paying between $15,000 and $60,000 and the majority landing between $25,000 and $45,000. GainTrace reports the same dataset spanning $19,866 to $118,800. Plan for $49,000 to $62,000 in year one at the median once services are added.
Per customer account, not per internal user. Every tier includes unlimited seats, so the number that drives your quote is how many customer organisations you manage in the platform. Vendr's bands are Start-Up at under 500 accounts ($15,000 to $30,000), Professional at 500 to 2,000 ($30,000 to $50,000), and Enterprise at 2,000 or more ($50,000 to $100,000+). Modules such as the AI Platform, Advanced Portals and Email Marketing are quoted on top.
getcor.ai reports the Start-Up tier at roughly $1,150 a month and Professional at roughly $1,750 a month, both billed annually and both cited to Vendr, which is about $13,800 and $21,000 a year before modules or services. Custify's competitor estimate puts the entry near $1,500 a month. None of these is a published rate, and the cheapest contract Vendr has observed is $19,866.
GainTrace reports professional services at 15% to 40% of the licence in year one, which on the median is roughly $6,000 to $16,500. Planhat's flexibility is the reason: the data model can represent multi-product and multi-entity books that simpler tools flatten, and someone has to build that model. Budget the person as well as the fee.
At the median, yes. Vendr's observed Planhat median is $41,255 against $49,879 for Gainsight, and Planhat's services run 15% to 40% of the licence against Gainsight's reported 20% to 40%. The shape matters more than the medians: Planhat charges for accounts, Gainsight's quotes are reported as seat-heavy, so a large CS team on a small book will find Planhat much cheaper and a small team on a large book may not.
Yes. Vendr reports the best-negotiated deals landing 15% to 25% below Planhat's first quote. The levers buyers report are the account-count band (being quoted just over a threshold is expensive), module scope, multi-year terms in exchange for better per-account rates, and capping the 3% to 7% annual increase GainTrace reports at renewal.
Exeechain's own plans are published: $0 on the Free tier (sample book only), then $299/mo, $999/mo and $2,999/mo, all month-to-month with no implementation fee. First scores in 15 minutes. Full accuracy in 24 hours. At $999/mo an Exeechain year costs $11,988, below the cheapest Planhat contract Vendr has observed, with nothing to implement. If your book has genuine structural complexity and someone will own the data model, Planhat's flexibility is worth its price; if you need the retention work to start this week, Exeechain is the fit.
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Deciding? Which plan is right for you · How setup works for your stack
Exeechain publishes its prices, and the free tier runs the whole product on a sample book so you can judge it before anyone quotes you. See what it finds before you pay for anything.
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