Gainsight vs Planhat
Neither vendor publishes pricing, so this page starts with what procurement data shows they actually cost, then the part that decides it: how each one builds its quote, how long it takes to deliver value, and the team each is built for.
Quick answer
Gainsight prices per seat; Planhat prices per customer account with unlimited seats. Vendr's observed medians are $49,676 a year for Gainsight and $41,255 for Planhat. Services are reported at 20% to 40% of year one for Gainsight and 15% to 40% for Planhat. A large CS team on a small book is cheaper on Planhat; a small team on a long-tail book may not be.
Last updated · Pricing and feature claims reviewed against publicly listed sources.
Side by side
Sourced figures where a source exists, reported framing where it does not. These vendors have confirmed none of it; treat the numbers as the market range for planning, not as a quote.
| Gainsight | Planhat | |
|---|---|---|
| Observed median, annual | $49,676 | $41,255 |
| Observed range | $14,083 to $188,879 | $19,866 to $118,800 |
| Sample | 372 purchases on Vendr | 35 purchases on Vendr and GainTrace |
| Publishes pricing | No | No |
| How the quote is built | Platform fee plus a per-seat licence, with account volume as a second dial. Buyers report per-seat licences at $1,200 to $4,200 a year. | Per customer account with unlimited internal users. Vendr's bands step at 500 and 2,000 accounts, and modules such as the AI Platform are quoted on top. |
| Implementation and rollout | Reported at 20% to 40% of first-year value, with a 4 to 6 month rollout | Reported at 15% to 40% of the licence in year one, on a quote-based rollout |
| Built for | Enterprise customer success organisations with a CS Operations admin to own the configuration | High-touch teams on a concentrated book, or businesses whose data model is too structured for a simpler tool to hold |
What actually separates them
Feature lists on these two overlap almost entirely. These are the differences that change the number on your quote and the year you have after signing.
The pricing unit decides it before the features do. Gainsight quotes are built on seats, so a twelve-person team costs more than a three-person team on the same book. Planhat inverts that: unlimited users, and the quote is built on how many customer organisations you load, with bands stepping at 500 and 2,000 accounts.
Both are configurable; they are configurable in different directions. Gainsight's depth is in journey orchestration and programme management on top of a fixed customer model. Planhat's depth is the model itself: multi-product, multi-entity, shared-ownership books that Gainsight would make you flatten.
Both need a builder. Neither is a tool a CSM switches on. Gainsight's build is the CS Ops programme; Planhat's build is the data model. Budget the person as well as the services line for either.
Each vendor on its own terms
Gainsight
$49,676 /yr median
$14,083 to $188,879, 372 purchases on Vendr
Buyers pick it for
What buyers report tripping over
Planhat
$41,255 /yr median
$19,866 to $118,800, 35 purchases on Vendr and GainTrace
Buyers pick it for
What buyers report tripping over
The call
Pick Gainsight if
Your customer model is straightforward, your programme is not, and you want the largest ecosystem of consultants, admins and templates behind an enterprise rollout.
Pick Planhat if
Your team is large relative to your book, or your business is multi-product or multi-entity and you need the data model to hold that shape rather than approximate it.
Every figure, with its source
Each row is a publicly reported figure attributed to the source that published it. Where sources disagree, both are shown rather than averaged into a number nobody said.
| Cost component | Reported | Source | Detail |
|---|---|---|---|
| Observed contracts, median and range | $49,676 median · $14,083 - $188,879 | Vendrchecked 2026-09-20 | Across 367 observed purchases, 213 deals handled. What buyers actually paid, rather than what Gainsight asked. |
| Initial quote, CS Cloud mid-market (500-2,000 records) | $60,000 - $120,000 / year | Vendrchecked 2026-08-21 | Before negotiation, and before implementation. Vendr's separate $30,000-$70,000 band is for PX, the product-analytics module, not for CS Cloud - a distinction earlier versions of this page collapsed. |
| Per-seat licence, annual | $1,200 - $4,200 | Oliv AI (Feb 2026)checked 2026-08-18 | Volume discounts reported at roughly 50% for 500 seats versus 10. |
| Implementation, one-off | 20% - 40% of year one | Vendrchecked 2026-08-21 | Re-verified 2026-08-21; Vendr's own worked example is $20,000-$40,000 on a $100,000 subscription. On the $49,676 median that is roughly $10,000 to $20,000 before a single account is scored. |
| AI features (Atlas / Copilot) | $5,000 - $40,000+ / year | Software Finder (Jul 2026)checked 2026-08-18 | Priced as an add-on rather than included in the base platform. |
| Per-seat licence, buyer-reported | ~$1,400 / year | r/CustomerSuccesschecked 2026-08-18 | Alongside a platform fee reported above $30,000 a year and under $10 per tracked account. |
| Entry listing (Salesforce AppExchange) | $225 / user / year | Salesforce AppExchangechecked 2026-08-18 | The Basic listing, and the only public list price Gainsight attaches its own name to. Not representative of a full Gainsight CS deployment. |
| Training and enablement | $2,000 - $25,000 / year | Software Finder (Jul 2026)checked 2026-08-18 | Optional, but commonly bundled into first-year quotes. |
These vendors have not confirmed any of these figures and most publish no rates at all. Treat them as the reported market range for planning and negotiation, not as a quote. Your own number will depend on seat count, module scope, contract length, and how hard your procurement team pushes.
Every figure, with its source
| Cost component | Reported | Source | Detail |
|---|---|---|---|
| Observed contracts, median and typical band | $41,255 median · most $15,000 - $60,000 | Vendrchecked 2026-09-14 | Across 35 observed purchases, 14 handled by Vendr. The majority land between $25,000 and $45,000, and Vendr reports the best-negotiated deals sitting 15% to 25% below Planhat's first quote. |
| Full observed range | $19,866 - $118,800 | GainTrace (Aug 2026)checked 2026-09-14 | Same 35 verified purchases and the same $41,255 median. The top of the range is an enterprise deployment with the AI Platform and Advanced Portals modules on. |
| By tier, annual | Start-Up $15,000 - $30,000 · Professional $30,000 - $50,000 · Enterprise $50,000 - $100,000+ | Vendrchecked 2026-09-14 | Bands by customer-account volume: under 500, 500 to 2,000, and 2,000 or more. Planhat prices per customer account rather than per seat, so internal users are unlimited on every tier. |
| Entry tiers, monthly equivalent | ~$1,150 / mo Start-Up · ~$1,750 / mo Professional | getcor.ai (Jun 2026)checked 2026-09-14 | Billed annually, which is roughly $13,800 and $21,000 a year, and cited by the reviewer to Vendr. Modules (AI Platform, Advanced Portals, Email Marketing) are quoted on top. |
| Services and implementation | 15% - 40% of the licence | GainTrace (Aug 2026)checked 2026-09-14 | GainTrace's year-one budget on the median is $49,000 to $62,000 once services are added, with a 3% to 7% annual increase after that. |
| Entry point | From ~$1,500, ~$25,000 for 20 users | Custify (Jun 2026)checked 2026-08-18 | Competitor-published estimate, so read it with that in mind, but it is consistent with the Vendr floor. |
These vendors have not confirmed any of these figures and most publish no rates at all. Treat them as the reported market range for planning and negotiation, not as a quote. Your own number will depend on seat count, module scope, contract length, and how hard your procurement team pushes.
Where we fit
We publish our prices, which is the only difference we can claim without knowing your quote.
Exeechain
$0 - $2,999 /mo
Gainsight
$30,000 - $70,000 / yr
Planhat
$41,255 / yr median
Exeechain is not Gainsight and not Planhat. It scores every account daily, names the drivers, drafts the save from the customer's own history and sends it under your approval, and it does that without a programme build. If your operating model needs the depth either vendor sells and someone will own it, they earn their price. If the retention work needs to start this week, the free tier runs the whole product on a sample book so you can judge it before anyone quotes you.
Provenance
Named so you can check them. A comparison that cannot show its working is a pitch.
SaaS procurement marketplace publishing observed contract values from real negotiated purchases. The most reliable public signal, because it reflects what buyers paid rather than what vendors asked.
Oliv AI
Per-user cost breakdowns for Gainsight (Feb 2026) and ChurnZero (Feb 2026), including the volume-discount curve by seat count. (no direct link yet - this one has not been re-checked since the figures were compiled.)
Accoil
"Real Pricing" alternative roundups for Gainsight and ChurnZero, reporting list ranges by team size and account volume. (no direct link yet - this one has not been re-checked since the figures were compiled.)
Vendor-supplied listing pages. The only place several of these vendors attach a number to their own name, though entry SKUs rarely reflect a real deployment.
Planhat and Totango contract data from verified purchases (35 and 102 respectively), re-read September 2026.
Vendor reviews with tier-level monthly equivalents for Planhat and Vitally, cited to Vendr. Read September 2026.
Customerscore.io and ChurnTools
First-year totals including implementation, and reported time to value. (no direct link yet - this one has not been re-checked since the figures were compiled.)
r/CustomerSuccess
Practitioner threads on platform costs. Useful for the shape of a quote (platform fee plus per-seat plus per-account) even where absolute figures have aged. (no direct link yet - this one has not been re-checked since the figures were compiled.)
ZoomInfo
Published July 2026. Confirms Gainsight publishes no rates and reports contracts commonly capping annual increases at 6%. (no direct link yet - this one has not been re-checked since the figures were compiled.)
Figures were compiled on 14 September 2026 and are re-verified quarterly. Reported ranges move. If you have a current quote that falls outside these bands we would genuinely like to know, because a pricing page that drifts from reality stops being useful to anyone.
Questions
On observed contracts, Gainsight's median is $49,676 a year (372 purchases on Vendr) and Planhat's is $41,255 (35 purchases on Vendr and GainTrace). The unit matters more than the median. Gainsight: Platform fee plus a per-seat licence, with account volume as a second dial. Buyers report per-seat licences at $1,200 to $4,200 a year. Planhat: Per customer account with unlimited internal users. Vendr's bands step at 500 and 2,000 accounts, and modules such as the AI Platform are quoted on top. Price both on your own seat count and account count before comparing the medians.
Gainsight: Reported at 20% to 40% of first-year value, with a 4 to 6 month rollout. Planhat: Reported at 15% to 40% of the licence in year one, on a quote-based rollout. Neither vendor publishes these; they are what procurement datasets and buyers report, and your own rollout depends on how much of your programme has to be built before the team uses it.
Enterprise customer success organisations with a CS Operations admin to own the configuration. The deepest configurability in the category: scorecards, journey orchestration, CTAs and playbooks can be shaped to almost any operating model.
High-touch teams on a concentrated book, or businesses whose data model is too structured for a simpler tool to hold. The most flexible data model in the category: multi-product, multi-entity books that other tools force you to flatten.
Your customer model is straightforward, your programme is not, and you want the largest ecosystem of consultants, admins and templates behind an enterprise rollout.
Your team is large relative to your book, or your business is multi-product or multi-entity and you need the data model to hold that shape rather than approximate it.
Exeechain publishes its prices: $0 on the Free tier (the whole product on a sample book), then $299/mo, $999/mo and $2,999/mo, month to month with no implementation fee. First scores in 15 minutes. Full accuracy in 24 hours. At $999/mo a year costs $11,988, below both observed medians above, with nothing to configure. If your programme needs the depth of Gainsight or Planhat and someone will own it, they earn their price; if the retention work needs to start this week, Exeechain is the fit.
Gainsight alternative
7 options with real prices
ChurnZero alternative
7 options with real prices
Vitally alternative
7 options with real prices
Planhat alternative
7 options with real prices
Totango alternative
7 options with real prices
Gainsight pricing
What it really costs, sourced
ChurnZero pricing
$12k listed, $180k observed
Planhat pricing
Per account, not per seat
Vitally pricing
Listed low, observed at 4x
Totango pricing
The published packages are gone
CS software pricing
7 platforms on one table
Customer success software
The 2026 buyer's guide
Churn prediction
See churn risk ranked by revenue at stake
Customer health scores
A score with the reasons attached
Retention intelligence
Recover revenue, prove the save
Gainsight vs ChurnZero
Depth against time, sourced
Gainsight vs Vitally
Enterprise build or product-led
Planhat vs ChurnZero
Team size against book size
Planhat vs Vitally
Structure against speed
ChurnZero vs Vitally
Rules-led or collaboration-led
Deciding? Which plan is right for you · How setup works for your stack
Exeechain publishes its prices, and the free tier runs the whole product on a sample book so you can judge it before anyone quotes you.
Not ready to switch? Size your leak from your MRR and churn rate, with no billing access at all.