Gainsight vs Vitally
Neither vendor publishes pricing, so this page starts with what procurement data shows they actually cost, then the part that decides it: how each one builds its quote, how long it takes to deliver value, and the team each is built for.
Quick answer
Gainsight is the enterprise CS platform; Vitally is the product-led one. Vendr's observed medians are $49,676 a year for Gainsight and $35,000 for Vitally, both priced per seat, both quote-only. Gainsight is reported at 4 to 6 months to roll out with services at 20% to 40% of year one; Vitally's onboarding is reported at $2,000 to $10,000 one-off. The choice is configurability against adoption speed.
Last updated · Pricing and feature claims reviewed against publicly listed sources.
Side by side
Sourced figures where a source exists, reported framing where it does not. These vendors have confirmed none of it; treat the numbers as the market range for planning, not as a quote.
| Gainsight | Vitally | |
|---|---|---|
| Observed median, annual | $49,676 | $35,000 |
| Observed range | $14,083 to $188,879 | $18,000 to $72,000 |
| Sample | 372 purchases on Vendr | 81 purchases on Vendr |
| Publishes pricing | No | No |
| How the quote is built | Platform fee plus a per-seat licence, with account volume as a second dial. Buyers report per-seat licences at $1,200 to $4,200 a year. | Per seat on tiered plans. The reported Starter tier is $1,500 to $2,000 a month billed annually, Growth $3,000 to $5,000+, with extra seats at $50 to $150+ per user per month. |
| Implementation and rollout | Reported at 20% to 40% of first-year value, with a 4 to 6 month rollout | Onboarding reported at $2,000 to $10,000 one-off, on a quote-based rollout |
| Built for | Enterprise customer success organisations with a CS Operations admin to own the configuration | Product-led and collaborative CS teams that live in docs, projects and shared workspaces with the customer |
What actually separates them
Feature lists on these two overlap almost entirely. These are the differences that change the number on your quote and the year you have after signing.
Who does the work. Gainsight rewards a CS Ops function that builds scorecards, journeys and CTAs to fit the business. Vitally is built to be used by CSMs directly, with usage-first health scores and collaborative docs and projects that need little administration. Teams without an admin tend to under-use Gainsight and outgrow nothing in Vitally for a long time.
Money. The medians are roughly $15,000 a year apart before services, and the services gap is wider still: 20% to 40% of the licence for Gainsight against a one-off onboarding fee for Vitally. On a similar team, a Gainsight first year is reported at close to twice a Vitally first year.
Where each one stops. Vitally's listed $299 a month is not a real entry point, and its seat pricing climbs quickly, so a large team erodes the price advantage. Gainsight's stop is time: the value arrives after the build, and the build is the reason for the price.
Each vendor on its own terms
Gainsight
$49,676 /yr median
$14,083 to $188,879, 372 purchases on Vendr
Buyers pick it for
What buyers report tripping over
Vitally
$35,000 /yr median
$18,000 to $72,000, 81 purchases on Vendr
Buyers pick it for
What buyers report tripping over
The call
Pick Gainsight if
You have a CS Operations owner, an enterprise programme with journeys and executive reporting to build, and product analytics you want from the same vendor.
Pick Vitally if
Your team is product-led, works in shared docs and projects with customers, wants usage-based health scores without a build phase, and is small enough that per-seat pricing stays reasonable.
Every figure, with its source
Each row is a publicly reported figure attributed to the source that published it. Where sources disagree, both are shown rather than averaged into a number nobody said.
| Cost component | Reported | Source | Detail |
|---|---|---|---|
| Observed contracts, median and range | $49,676 median · $14,083 - $188,879 | Vendrchecked 2026-09-20 | Across 367 observed purchases, 213 deals handled. What buyers actually paid, rather than what Gainsight asked. |
| Initial quote, CS Cloud mid-market (500-2,000 records) | $60,000 - $120,000 / year | Vendrchecked 2026-08-21 | Before negotiation, and before implementation. Vendr's separate $30,000-$70,000 band is for PX, the product-analytics module, not for CS Cloud - a distinction earlier versions of this page collapsed. |
| Per-seat licence, annual | $1,200 - $4,200 | Oliv AI (Feb 2026)checked 2026-08-18 | Volume discounts reported at roughly 50% for 500 seats versus 10. |
| Implementation, one-off | 20% - 40% of year one | Vendrchecked 2026-08-21 | Re-verified 2026-08-21; Vendr's own worked example is $20,000-$40,000 on a $100,000 subscription. On the $49,676 median that is roughly $10,000 to $20,000 before a single account is scored. |
| AI features (Atlas / Copilot) | $5,000 - $40,000+ / year | Software Finder (Jul 2026)checked 2026-08-18 | Priced as an add-on rather than included in the base platform. |
| Per-seat licence, buyer-reported | ~$1,400 / year | r/CustomerSuccesschecked 2026-08-18 | Alongside a platform fee reported above $30,000 a year and under $10 per tracked account. |
| Entry listing (Salesforce AppExchange) | $225 / user / year | Salesforce AppExchangechecked 2026-08-18 | The Basic listing, and the only public list price Gainsight attaches its own name to. Not representative of a full Gainsight CS deployment. |
| Training and enablement | $2,000 - $25,000 / year | Software Finder (Jul 2026)checked 2026-08-18 | Optional, but commonly bundled into first-year quotes. |
These vendors have not confirmed any of these figures and most publish no rates at all. Treat them as the reported market range for planning and negotiation, not as a quote. Your own number will depend on seat count, module scope, contract length, and how hard your procurement team pushes.
Every figure, with its source
| Cost component | Reported | Source | Detail |
|---|---|---|---|
| Published starting price | $299 / month | Capterra, Software Advicechecked 2026-08-18 | The listed entry point. Reviewers on both note the cost climbs quickly with user and viewer counts. |
| Observed contracts, median and range | $35,000 median · $14,728 - $79,264 | Vendrchecked 2026-09-14 | Across 81 observed purchases, 37 handled by Vendr, with average savings of roughly 20% against the first quote. The listed $299 sits well below the cheapest observed contract. |
| Reported starting tier | $1,500 - $2,000 / month | Vendr, getcor.aichecked 2026-09-14 | Starter, for 100 to 200 accounts, billed annually, which is $18,000 to $36,000 a year and well above the listed $299 entry. |
| Scaled deployments | $3,000 - $5,000+ / month | Vendrchecked 2026-09-14 | Growth, for 200 to 1,000+ accounts: $36,000 to $72,000 a year. Enterprise is custom and reported at $75,000 to $200,000+. |
| Onboarding, one-off | $2,000 - $10,000+ | Vendrchecked 2026-09-14 | Materially lighter than the enterprise platforms, and the reason Vitally's year-one total stays close to its licence. |
| Additional seats | $50 - $150+ / user / month | Vendrchecked 2026-09-14 | Charged on top of the tier. Vendr reports 3% to 7% annual increases unless negotiated, 15% to 30% off list for multi-year terms, and 5% to 10% more for annual prepayment. |
These vendors have not confirmed any of these figures and most publish no rates at all. Treat them as the reported market range for planning and negotiation, not as a quote. Your own number will depend on seat count, module scope, contract length, and how hard your procurement team pushes.
Where we fit
We publish our prices, which is the only difference we can claim without knowing your quote.
Exeechain
$0 - $2,999 /mo
Gainsight
$30,000 - $70,000 / yr
Vitally
$18,000 - $72,000 / yr
Exeechain is not Gainsight and not Vitally. It scores every account daily, names the drivers, drafts the save from the customer's own history and sends it under your approval, and it does that without a programme build. If your operating model needs the depth either vendor sells and someone will own it, they earn their price. If the retention work needs to start this week, the free tier runs the whole product on a sample book so you can judge it before anyone quotes you.
Provenance
Named so you can check them. A comparison that cannot show its working is a pitch.
SaaS procurement marketplace publishing observed contract values from real negotiated purchases. The most reliable public signal, because it reflects what buyers paid rather than what vendors asked.
Oliv AI
Per-user cost breakdowns for Gainsight (Feb 2026) and ChurnZero (Feb 2026), including the volume-discount curve by seat count. (no direct link yet - this one has not been re-checked since the figures were compiled.)
Accoil
"Real Pricing" alternative roundups for Gainsight and ChurnZero, reporting list ranges by team size and account volume. (no direct link yet - this one has not been re-checked since the figures were compiled.)
Vendor-supplied listing pages. The only place several of these vendors attach a number to their own name, though entry SKUs rarely reflect a real deployment.
Planhat and Totango contract data from verified purchases (35 and 102 respectively), re-read September 2026.
Vendor reviews with tier-level monthly equivalents for Planhat and Vitally, cited to Vendr. Read September 2026.
Customerscore.io and ChurnTools
First-year totals including implementation, and reported time to value. (no direct link yet - this one has not been re-checked since the figures were compiled.)
r/CustomerSuccess
Practitioner threads on platform costs. Useful for the shape of a quote (platform fee plus per-seat plus per-account) even where absolute figures have aged. (no direct link yet - this one has not been re-checked since the figures were compiled.)
ZoomInfo
Published July 2026. Confirms Gainsight publishes no rates and reports contracts commonly capping annual increases at 6%. (no direct link yet - this one has not been re-checked since the figures were compiled.)
Figures were compiled on 14 September 2026 and are re-verified quarterly. Reported ranges move. If you have a current quote that falls outside these bands we would genuinely like to know, because a pricing page that drifts from reality stops being useful to anyone.
Questions
On observed contracts, Gainsight's median is $49,676 a year (372 purchases on Vendr) and Vitally's is $35,000 (81 purchases on Vendr). The unit matters more than the median. Gainsight: Platform fee plus a per-seat licence, with account volume as a second dial. Buyers report per-seat licences at $1,200 to $4,200 a year. Vitally: Per seat on tiered plans. The reported Starter tier is $1,500 to $2,000 a month billed annually, Growth $3,000 to $5,000+, with extra seats at $50 to $150+ per user per month. Price both on your own seat count and account count before comparing the medians.
Gainsight: Reported at 20% to 40% of first-year value, with a 4 to 6 month rollout. Vitally: Onboarding reported at $2,000 to $10,000 one-off, on a quote-based rollout. Neither vendor publishes these; they are what procurement datasets and buyers report, and your own rollout depends on how much of your programme has to be built before the team uses it.
Enterprise customer success organisations with a CS Operations admin to own the configuration. The deepest configurability in the category: scorecards, journey orchestration, CTAs and playbooks can be shaped to almost any operating model.
Product-led and collaborative CS teams that live in docs, projects and shared workspaces with the customer. Usage-first health scoring with a modern, fast interface that CSMs adopt without a training programme.
You have a CS Operations owner, an enterprise programme with journeys and executive reporting to build, and product analytics you want from the same vendor.
Your team is product-led, works in shared docs and projects with customers, wants usage-based health scores without a build phase, and is small enough that per-seat pricing stays reasonable.
Exeechain publishes its prices: $0 on the Free tier (the whole product on a sample book), then $299/mo, $999/mo and $2,999/mo, month to month with no implementation fee. First scores in 15 minutes. Full accuracy in 24 hours. At $999/mo a year costs $11,988, below both observed medians above, with nothing to configure. If your programme needs the depth of Gainsight or Vitally and someone will own it, they earn their price; if the retention work needs to start this week, Exeechain is the fit.
Gainsight alternative
7 options with real prices
ChurnZero alternative
7 options with real prices
Vitally alternative
7 options with real prices
Planhat alternative
7 options with real prices
Totango alternative
7 options with real prices
Gainsight pricing
What it really costs, sourced
ChurnZero pricing
$12k listed, $180k observed
Planhat pricing
Per account, not per seat
Vitally pricing
Listed low, observed at 4x
Totango pricing
The published packages are gone
CS software pricing
7 platforms on one table
Customer success software
The 2026 buyer's guide
Churn prediction
See churn risk ranked by revenue at stake
Customer health scores
A score with the reasons attached
Retention intelligence
Recover revenue, prove the save
Gainsight vs ChurnZero
Depth against time, sourced
Gainsight vs Planhat
Per seat against per account
Planhat vs ChurnZero
Team size against book size
Planhat vs Vitally
Structure against speed
ChurnZero vs Vitally
Rules-led or collaboration-led
Deciding? Which plan is right for you · How setup works for your stack
Exeechain publishes its prices, and the free tier runs the whole product on a sample book so you can judge it before anyone quotes you.
Not ready to switch? Size your leak from your MRR and churn rate, with no billing access at all.