ChurnZero vs Vitally
Neither vendor publishes pricing, so this page starts with what procurement data shows they actually cost, then the part that decides it: how each one builds its quote, how long it takes to deliver value, and the team each is built for.
Quick answer
ChurnZero and Vitally are the two mid-market seat-priced options. Vendr's observed medians are $44,625 a year for ChurnZero across 101 purchases and $35,000 for Vitally across 81. ChurnZero is the rules-and-alerts engine with a reported 6 to 8 week rollout; Vitally is the usage-first workspace with a one-off onboarding fee of $2,000 to $10,000. Pick on whether your programme is automation-led or collaboration-led.
Last updated · Pricing and feature claims reviewed against publicly listed sources.
Side by side
Sourced figures where a source exists, reported framing where it does not. These vendors have confirmed none of it; treat the numbers as the market range for planning, not as a quote.
| ChurnZero | Vitally | |
|---|---|---|
| Observed median, annual | $44,625 | $35,000 |
| Observed range | $12,000 to $87,000 | $18,000 to $72,000 |
| Sample | 101 purchases on Vendr | 81 purchases on Vendr |
| Publishes pricing | No | No |
| How the quote is built | Per seat, by tier. Oliv AI's negotiated curve runs from 3 users on Professional to 250 on Enterprise, and the spread is seats and tier rather than negotiating skill. | Per seat on tiered plans. The reported Starter tier is $1,500 to $2,000 a month billed annually, Growth $3,000 to $5,000+, with extra seats at $50 to $150+ per user per month. |
| Implementation and rollout | Reported first-year totals of $20,000 to $50,000 including implementation, with a 6 to 8 week rollout | Onboarding reported at $2,000 to $10,000 one-off, on a quote-based rollout |
| Built for | Mid-market SaaS teams that want rules-driven automation and have someone to author and maintain the Plays | Product-led and collaborative CS teams that live in docs, projects and shared workspaces with the customer |
What actually separates them
Feature lists on these two overlap almost entirely. These are the differences that change the number on your quote and the year you have after signing.
What the CSM sees every day. ChurnZero surfaces alerts, scores and Plays; the CSM works a queue the rules produced. Vitally surfaces accounts, docs and projects; the CSM works a shared space with the customer. Both have health scores, but the centre of gravity is different.
Who maintains it. ChurnZero needs an owner for the Plays and segments, and the platform is only as sharp as that person keeps it. Vitally asks less of an admin and more of the CSMs, which suits product-led teams and frustrates teams that wanted the tool to drive the programme.
The entry points are both misleading. ChurnZero's $12,000 Capterra listing and Vitally's $299 a month are the floors, and the observed medians are three to ten times higher. Price both on your seat count, not the listing.
Each vendor on its own terms
ChurnZero
$44,625 /yr median
$12,000 to $87,000, 101 purchases on Vendr
Buyers pick it for
What buyers report tripping over
Vitally
$35,000 /yr median
$18,000 to $72,000, 81 purchases on Vendr
Buyers pick it for
What buyers report tripping over
The call
Pick ChurnZero if
Your programme is rules-led, you have a Plays author, and you want real-time alerts and in-app messaging driving the team's queue.
Pick Vitally if
Your team is product-led and collaborative, you want usage-based scoring with customer-facing docs and projects, and you would rather adopt than configure.
Every figure, with its source
Each row is a publicly reported figure attributed to the source that published it. Where sources disagree, both are shown rather than averaged into a number nobody said.
| Cost component | Reported | Source | Detail |
|---|---|---|---|
| Published entry plan | $12,000 / year | Capterrachecked 2026-08-21 | Capterra lists a single plan at $12,000 a year, with no free trial and no free version. It is the only number ChurnZero's own listings attach to. |
| Negotiated range by seat count | $10,700 - $180,100 / year | Oliv AI (Feb 2026)checked 2026-08-18 | Median negotiated rates, from 3 users on Professional to 250 users on Enterprise. The spread is seats and tier, not negotiating skill. |
| List price by team and account volume | $20,000 - $87,000 / year | Accoilchecked 2026-08-18 | Reported list pricing scaled by team size and number of tracked accounts. |
| Observed contracts, median and range | $44,625 median · $18,681 - $131,560 | Vendrchecked 2026-09-20 | Across 101 observed purchases. This is what buyers actually paid, and it sits three to four times above the $12,000 entry listing - the single most useful fact on this page. Vendr also reports quote bands by size: $15,000-$50,000 for 100-500 accounts, $40,000-$100,000 for 500-2,000, and $100,000+ above that. |
| Quote structure | Platform fee + per seat + per account | r/CustomerSuccesschecked 2026-08-18 | Practitioners report a platform fee above $30,000 a year, per-user licences around $1,400 a year, and under $10 per tracked account, with all three charged rather than bundled. |
| Typical first-year total | $20,000 - $50,000 | Customerscore.iochecked 2026-08-18 | Including implementation. Reviewers consistently report 6 to 8 weeks to value. |
| Mid-size deployment | $15,000 - $30,000+ / year | ChurnToolschecked 2026-08-18 | For teams managing roughly 100 to 500 accounts. |
These vendors have not confirmed any of these figures and most publish no rates at all. Treat them as the reported market range for planning and negotiation, not as a quote. Your own number will depend on seat count, module scope, contract length, and how hard your procurement team pushes.
Every figure, with its source
| Cost component | Reported | Source | Detail |
|---|---|---|---|
| Published starting price | $299 / month | Capterra, Software Advicechecked 2026-08-18 | The listed entry point. Reviewers on both note the cost climbs quickly with user and viewer counts. |
| Observed contracts, median and range | $35,000 median · $14,728 - $79,264 | Vendrchecked 2026-09-14 | Across 81 observed purchases, 37 handled by Vendr, with average savings of roughly 20% against the first quote. The listed $299 sits well below the cheapest observed contract. |
| Reported starting tier | $1,500 - $2,000 / month | Vendr, getcor.aichecked 2026-09-14 | Starter, for 100 to 200 accounts, billed annually, which is $18,000 to $36,000 a year and well above the listed $299 entry. |
| Scaled deployments | $3,000 - $5,000+ / month | Vendrchecked 2026-09-14 | Growth, for 200 to 1,000+ accounts: $36,000 to $72,000 a year. Enterprise is custom and reported at $75,000 to $200,000+. |
| Onboarding, one-off | $2,000 - $10,000+ | Vendrchecked 2026-09-14 | Materially lighter than the enterprise platforms, and the reason Vitally's year-one total stays close to its licence. |
| Additional seats | $50 - $150+ / user / month | Vendrchecked 2026-09-14 | Charged on top of the tier. Vendr reports 3% to 7% annual increases unless negotiated, 15% to 30% off list for multi-year terms, and 5% to 10% more for annual prepayment. |
These vendors have not confirmed any of these figures and most publish no rates at all. Treat them as the reported market range for planning and negotiation, not as a quote. Your own number will depend on seat count, module scope, contract length, and how hard your procurement team pushes.
Where we fit
We publish our prices, which is the only difference we can claim without knowing your quote.
Exeechain
$0 - $2,999 /mo
ChurnZero
$12,000 - $87,000 / yr
Vitally
$18,000 - $72,000 / yr
Exeechain is not ChurnZero and not Vitally. It scores every account daily, names the drivers, drafts the save from the customer's own history and sends it under your approval, and it does that without a programme build. If your operating model needs the depth either vendor sells and someone will own it, they earn their price. If the retention work needs to start this week, the free tier runs the whole product on a sample book so you can judge it before anyone quotes you.
Provenance
Named so you can check them. A comparison that cannot show its working is a pitch.
SaaS procurement marketplace publishing observed contract values from real negotiated purchases. The most reliable public signal, because it reflects what buyers paid rather than what vendors asked.
Oliv AI
Per-user cost breakdowns for Gainsight (Feb 2026) and ChurnZero (Feb 2026), including the volume-discount curve by seat count. (no direct link yet - this one has not been re-checked since the figures were compiled.)
Accoil
"Real Pricing" alternative roundups for Gainsight and ChurnZero, reporting list ranges by team size and account volume. (no direct link yet - this one has not been re-checked since the figures were compiled.)
Vendor-supplied listing pages. The only place several of these vendors attach a number to their own name, though entry SKUs rarely reflect a real deployment.
Planhat and Totango contract data from verified purchases (35 and 102 respectively), re-read September 2026.
Vendor reviews with tier-level monthly equivalents for Planhat and Vitally, cited to Vendr. Read September 2026.
Customerscore.io and ChurnTools
First-year totals including implementation, and reported time to value. (no direct link yet - this one has not been re-checked since the figures were compiled.)
r/CustomerSuccess
Practitioner threads on platform costs. Useful for the shape of a quote (platform fee plus per-seat plus per-account) even where absolute figures have aged. (no direct link yet - this one has not been re-checked since the figures were compiled.)
ZoomInfo
Published July 2026. Confirms Gainsight publishes no rates and reports contracts commonly capping annual increases at 6%. (no direct link yet - this one has not been re-checked since the figures were compiled.)
Figures were compiled on 14 September 2026 and are re-verified quarterly. Reported ranges move. If you have a current quote that falls outside these bands we would genuinely like to know, because a pricing page that drifts from reality stops being useful to anyone.
Questions
On observed contracts, ChurnZero's median is $44,625 a year (101 purchases on Vendr) and Vitally's is $35,000 (81 purchases on Vendr). The unit matters more than the median. ChurnZero: Per seat, by tier. Oliv AI's negotiated curve runs from 3 users on Professional to 250 on Enterprise, and the spread is seats and tier rather than negotiating skill. Vitally: Per seat on tiered plans. The reported Starter tier is $1,500 to $2,000 a month billed annually, Growth $3,000 to $5,000+, with extra seats at $50 to $150+ per user per month. Price both on your own seat count and account count before comparing the medians.
ChurnZero: Reported first-year totals of $20,000 to $50,000 including implementation, with a 6 to 8 week rollout. Vitally: Onboarding reported at $2,000 to $10,000 one-off, on a quote-based rollout. Neither vendor publishes these; they are what procurement datasets and buyers report, and your own rollout depends on how much of your programme has to be built before the team uses it.
Mid-market SaaS teams that want rules-driven automation and have someone to author and maintain the Plays. Real-time alerts and in-app messaging tied to a configurable ChurnScore.
Product-led and collaborative CS teams that live in docs, projects and shared workspaces with the customer. Usage-first health scoring with a modern, fast interface that CSMs adopt without a training programme.
Your programme is rules-led, you have a Plays author, and you want real-time alerts and in-app messaging driving the team's queue.
Your team is product-led and collaborative, you want usage-based scoring with customer-facing docs and projects, and you would rather adopt than configure.
Exeechain publishes its prices: $0 on the Free tier (the whole product on a sample book), then $299/mo, $999/mo and $2,999/mo, month to month with no implementation fee. First scores in 15 minutes. Full accuracy in 24 hours. At $999/mo a year costs $11,988, below both observed medians above, with nothing to configure. If your programme needs the depth of ChurnZero or Vitally and someone will own it, they earn their price; if the retention work needs to start this week, Exeechain is the fit.
Gainsight alternative
7 options with real prices
ChurnZero alternative
7 options with real prices
Vitally alternative
7 options with real prices
Planhat alternative
7 options with real prices
Totango alternative
7 options with real prices
Gainsight pricing
What it really costs, sourced
ChurnZero pricing
$12k listed, $180k observed
Planhat pricing
Per account, not per seat
Vitally pricing
Listed low, observed at 4x
Totango pricing
The published packages are gone
CS software pricing
7 platforms on one table
Customer success software
The 2026 buyer's guide
Churn prediction
See churn risk ranked by revenue at stake
Customer health scores
A score with the reasons attached
Retention intelligence
Recover revenue, prove the save
Gainsight vs ChurnZero
Depth against time, sourced
Gainsight vs Vitally
Enterprise build or product-led
Gainsight vs Planhat
Per seat against per account
Planhat vs ChurnZero
Team size against book size
Planhat vs Vitally
Structure against speed
Deciding? Which plan is right for you · How setup works for your stack
Exeechain publishes its prices, and the free tier runs the whole product on a sample book so you can judge it before anyone quotes you.
Not ready to switch? Size your leak from your MRR and churn rate, with no billing access at all.