Feature · Health scoring
A score of 78 with no context tells you nothing. A score of 78 with login down 62%, NPS dropped 9 → 6, champion changed roles tells you exactly what to do this morning. Exeechain ships the second kind, by default, on every plan.
What it is
A customer health score is a single 0–100 number that summarizes a customer's likelihood to renew, expand, or churn. Most CS platforms ship configurable scoring: you decide the inputs, you weight them, you maintain the formula. The flexibility sounds valuable until you realize someone has to own it. Within a quarter, the scores most teams trust the least are the ones they built themselves.
Exeechain takes the opposite approach. The score is a weighted scorecard that ships with the product: it reads billing, product usage, support sentiment, NPS and CRM signals, and outputs a number plus the three biggest drivers per customer, each with the points it contributed. The drivers are the actual value. They tell a CSM what to do, not just whether to worry. Most teams stop tuning their own formula within a week of seeing a score that explains itself.
How it works
Step 01
Stripe + tracking snippet are the floor. Adding HubSpot, Intercom/Zendesk and Mixpanel on any paid plan gives it more signals to read, so scores get sharper; Salesforce (Command). The model uses whatever you connect, no required field mapping or schema design.
Step 02
Every customer is rescored every morning. It weighs login frequency drift, feature adoption, support tone shifts, NPS deltas, payment failures, champion role changes and renewal proximity. A component with nothing behind it abstains instead of guessing.
Step 03
Each score arrives with its top three drivers in plain English. CSMs read three sentences, know the situation, and have a drafted next action waiting. No analyst lookup, no formula tracing.
Why it matters for NRR
With 200 customers and one CSM, knowing which three to call this week is the entire job. A trustworthy score answers that automatically.
When the customer asks 'why are you flagging us as at-risk,' the answer is three concrete drivers grounded in their actual data, not an opinion.
Revenue projections weighted by current health scores produce numbers you can take to a board meeting. The scoring system is the forecast.
Related features
Churn prediction
0–100 score, daily refresh, ranked by revenue
QBR automation
Eight hours → thirty seconds
Workflow automation
Custom journeys with goals, A/B splits, approval gates
Retention playbooks
3 prebuilt, plus your own - AI-drafted per customer
Copilot
Plain-English Q&A grounded in your data
Revenue forecast
A 90-day number you can defend
First scores in 15 minutes. Full accuracy in 24 hours. From $299/mo. Daily AI health scoring with the top three drivers per customer.
Not ready to switch? Run the free 60-second revenue leak scan and see what staying put costs.